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Secure shopping

The HQO Express website technology used to transmit your order are protected through the Secure Socket Layers. Your data is secured through SSL 1020-bit encryption technology.

We will never sell or trade any of our customer information.

We use authorize.net to process credit cards online. Upon your order, only the necessary few authorized employees have access to your order. No member of our staff has access to your credit card number at any stage of processing. Your credit card number is sent through the HQO Express secure online system, and provided encrypted to the authorize.net payment gateway. Your credit card number is not visible to any HQO Express employee throughout the entire order process. For further info about authorize.net’s privacy practices please go to: https://www.authorize.net/company/privacy/

No part of your financial information is ever stored on any computer with an outside connection to a publicly accessible network (Internet). We do, however, store contact information (excluding financial information) on multiple third-party servers and take the utmost caution to ensure its privacy.

CUSTOMER ONLINE PRIVACY

We collect the following pieces of information:

When you subscribe to any of our email communications or provide an email address during the checkout process, your email address will be stored on a third-party server. You may unsubscribe from email communications any time; however, your email address will still remain in our system. You can unsubscribe here.

We monitor our web logs by employing the use of “stat counters.” These assist us in determining possible page incompatibilities, dead links, and the most useful pages to our customers, and they help us create richer content. We do not store information about you, but rather we track information on the performance of our website, and the only identifiable information recorded is your computer’s IP address.

When you interact with our system, we store cookies in your browser that allow us to associate carts and checkouts with your shopping sessions. This information is used to improve your online shopping experience and personalize the content for the emails you receive from us, and it may impact the advertisements you see when visiting other websites. These cookies do not collect your personal information such as name, address, or billing information. You can opt-out of the advertisements by visiting Google’s Ad Settings or visiting the Network Advertising Initiative opt-out page.

CHANGES TO POLICY

We reserve the right to amend these Security and Privacy Policies at any time in order to address future developments of our business or changes in industry or legal trends. We will post the revised Policies on our website. Any changes will become effective upon the posting of the revised Online Privacy Policy on the website.

Our promise to you is that we will never sell or trade your information. We do not sell your buying habits. Every bit of information you have given to us stays safely with us and our trusted third-party partners—period. 

SECURITY CERTIFICATE

To view our current security certificate, please click the padlock in the address bar to verify connection security.